I joined FullStory because I wanted to learn how a Software as a Service business works. Thanks to FullStory's culture of transparency, I've had a front-row view into how Product, Marketing, Sales, and Customer Success operate as our business has grown five-fold in revenue and headcount. I'm in the Product group and I'm involved in planning company-level OKRs and coordinating across engineering teams to deliver features that line up to one of our company's top strategic areas.
I've built open-source utilities and technical content and I've contributed code to the core product as well. I'm strategizing about how our customer and partner software engineers can maximize FullStory's value to their businesses.
I had the good fortune to define and build a Developer Relations + Solutions Architecture practice. I learned how to build a discipline from the ground up: defining our team mission, job functions, success metrics, and hiring + onboarding processes.
Since then, I've moved into an engineering management role for the Ecosystem engineering team, leading a group of backend and full stack software engineers, developing their careers through coaching, and representing their work to the company.
The team I lead (Ecosystem Engineering) explores market-based opportunities to extend FullStory capabilities into other platforms in coordination with our Product Management, Alliances, and Customer Success groups. We build and deploy high-value integrations for our customers, partners, and developer community to improve customer retention and growth.